§ 1. General

The General Terms and Conditions set out below govern the rights and obligations between 'smarthomefactory GmbH' and its customers. By placing an order, i.e. making a purchase, the customer automatically accepts these terms. Any deviations are only valid if confirmed by us in writing.

§ 2. Purchase on account

MF Group / POWERPAY, as an external payment service provider, offers the payment method "Purchase on account". With the individual invoice, you can simply settle your online purchase by invoice. Should you choose not to make a payment within the specified timeframe, you will subsequently receive a monthly invoice with an order summary in the following month.

Upon conclusion of the purchase contract, POWERPAY assumes the resulting invoice claim and handles the corresponding payment arrangements. When purchasing on account, you accept the terms and conditions of POWERPAY in addition to our own terms and conditions. (powerpay.ch/de/agb).

§ 3. Delivery

As standard, we only ship to addresses within Switzerland and Liechtenstein. All products that we have in stock in our warehouse are marked as such on the product page.

Should an item be out of stock, which is indicated on the product page, delivery may take several weeks. The customer has the right to cancel the order at any time, provided it has not yet been dispatched.

§ 4. Conclusion of Contract

The buyer undertakes to place the order in accordance with the terms and conditions stated on the website. Any errors in an order must be reported to smarthomefactory GmbH immediately. By making a purchase, the buyer agrees to the product information provided.

§ 5. Offers and prices

All offers and prices on the website are non-binding and subject to change. We reserve the right to correct errors or make changes to the goods and prices. Value added tax is included in all prices stated on the website.

§ 6. Returns/Right of withdrawal

A right of return applies within thirty calendar days of delivery, provided the item is unopened: the original packaging must be unopened, the seal intact and the packaging undamaged. Opened items cannot be taken back. There is no statutory right of withdrawal under Swiss law; we grant this right of return voluntarily.

Returns must be registered with us by e-mail in advance. We issue a return slip which must be enclosed with the shipment; shipments without a return slip cannot be identified or processed. The customer bears the cost and risk of the return shipment, and return labels are not issued. Once the goods have been received and checked, we refund the purchase price via the payment method originally used.

If the wrong item was delivered or the goods were damaged in transit, we bear the cost of the return shipment, provided this is reported within 14 days of delivery. Should the goods be defective, § 8 applies.

§ 7. Data Protection

All data will be treated confidentially and will not be passed on to third parties. The customer agrees that their personal data may be stored and processed electronically within the scope of the business relationship. It is noted that data collected in accordance with this provision is collected and processed exclusively for the purposes of service provision, in particular for order processing and accounting. Data is transmitted in encrypted form. No liability can be accepted for the security of data transmitted via the internet.
All logos, images and graphics displayed are the property of the respective companies and are subject to their copyright. All rights reserved.

§ 8. Warranty

smarthomefactory GmbH provides a warranty of two years from the date of delivery on all items purchased directly from us. Items purchased from another retailer are handled by that retailer. The warranty is a bring-in warranty: the item must be sent, at the customer's cost, to the address we provide, together with a copy of the proof of purchase, invoice or delivery note, the customer's contact details and a description of the defect.

If an item is already defective on delivery, this must be reported to us in writing within 14 days of delivery. The item must be complete, with its original box, all accessories and all manuals, and the defect must not be the result of improper use. In this case the item is replaced.

In a warranty case smarthomefactory GmbH decides on the remedy. As a rule the item is repaired; only if a repair is not possible is it replaced or the purchase price refunded. The customer is not entitled to choose the remedy. A warranty claim does not extend the warranty period. Excluded are normal wear, in particular of tyres and brake pads, damage caused by falls, accidents, water or improper use, work by unauthorised third parties, and the usual decline in battery capacity.

§ 9. Registered office

This website is operated by smarthomefactory GmbH, with its registered office in Uster, ZH. The company is registered in the Commercial Register of the Canton of Zurich under number CH-440.4.017.026-3. The exclusive place of jurisdiction is ZH-8610 Uster. Swiss law applies exclusively.

§ 10. Severability clause and validity of the Terms and Conditions

By placing an order, the customer accepts these Terms and Conditions. Should any provision of these Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced immediately by the relevant statutory provision. Verbal agreements require written confirmation to be valid.